Assessment and Statistics
Includes observational use data, a focus group report, usage survey results, and other assessment information.
Includes information and a FAQ about LibQual+TM, the web based survey developed by the Association of Research Libraries (ARL) that measures the quality of library services. 2004 and 2007 LibQUAL+ results are also available.
Electronic Resources Use Survey
Between September 2008 and August 2009, the UMass Amherst Libraries conducted a brief mandatory web survey to assess how its electronic resources are used to support teaching, coursework, and research. The Electronic Resources Use Survey was conducted during 24 randomly selected times. Each survey period was two hours long, and there were two survey periods per month. A total of 4,396 surveys were collected.
Results Presentation (pdf 339 kb)
Summary Report (pdf 295 kb)
View the Survey
Library Website Redesign
In the fall of 2009, the Libraries contracted with the Center for Spectator Sports Research at UMass Amherst to conduct a series of focus groups with library users. These were designed to learn more about users' research behavior, use of the Libraries website, and desired new features and improvements.
Website Focus Group Report (pdf 1,374 kb)
The ClimateQUAL™ Organizational Climate and Diversity Assessment
The ClimateQUAL online survey is an assessment of library staff perceptions concerning their library’s commitment to the principles of diversity, organizational policies and procedures, and staff attitudes. The questions are designed to understand the impact perceptions have on service quality in a library setting. 116 of 137 UMass Amherst Library staff participated in the survey in March 2008.
Organizational Climate Task Force Report (word doc 58 kb) 25 pages, November 2009
ClimateQUAL All Staff Presentation (pdf 1,224 kb) 14 slides, November 2008
ClimateQUAL Quantitative Results (word doc 964 kb) 9 pages
Association of Research Libraries (ARL) Statistics
UMass Amherst Annual Library Statistics 2001-2010 and selected expenditure charts (pdf 240 kb) 2 pages
Cycles Survey 2004
The Cycles survey examines levels of satisfaction with student services and the general quality of life on campus. Responses to questions about satisfaction with "Library resources (electronic and paper)" and satisfaction with "Services provided by the libraries" are cross tabulated by major, year, number of papers written in a term, writing clearly and effectively and more. The survey was administered by Student Assessment, Research, and Evaluation Office (SAREO) for Five Colleges in conjunction with and support from the five campuses. Contact Office of Academic Planning and Assessment (OAPA) for further information (413) 545-2564.
Evaluation and Suggestions for Effective and Sustainable Assessment - University of Massachusetts Amherst Libraries
Report (word doc 47 kb) by Jim Self and Steve Hiller, Visiting Program Officers, Association of Research Libraries, November 2005
Library Assessment Committee
For more information about Library assessment contact Rachel Lewellen.
Last Edited: 15 March 2012