Coordinator of Digital Curriculum Reserve and Media - Official description
A. GENERAL SUMMARY OF POSITION:
As Coordinator of Digital Curriculum, Reserve and Media, supervise and direct the ongoing activities of the subunit and promote the transformation of print/hard copy based services and processes to digitally delivered curriculum support. Coordinate staff schedules and assignments, interpret policies and procedures, resolve problems, manage copyright permissions and maintain user satisfaction in the Circulation/Reserves unit of the Access Services Department.
B. EXAMPLES OF DUTIES: (Identify those duties that demand the greatest amount of time, attention, and are of key priority to the department. Include any duties which present unusual physical requirements such as standing, walking, exposure to chemicals, etc.)
Supervise day to day operations of the Digital Curriculum Reserve and Media subunit.
1. Reporting to the Manager of Circulation Services, direct and supervise ongoing operations and staff of the Digital Curriculum Reserve and Media subunit of the Circulation/Reserves department. Formulate, recommend and implement appropriate operating procedures. Interpret established policies and procedures for the resolution of problems involving service to users. Communicate with Library administrators as necessary, and maintain consistent and service-priority based communications with faculty. Manage several workflow streams simultaneously, using multiple computer applications.
2. Exercise decision making authority to direct, oversee and troubleshoot Reserves team workflow processes. Develop and facilitate a team-based approach to all reserve work.
3. Direct and supervise the promotion and transformation of print/hard copy based course reserve services and processes to digitally delivered curriculum support. Facilitate creation of course Web sites and uploading of material to the Electronic Reserves system and creation of accurate, durable and persistent links to full text materials from the Electronic Services Systems.
4. Train, supervise, schedule and evaluate Reserve and Media staff to meet user demands. Adjust priorities as needed to guarantee work is accomplished on schedule. Maintain high standards of customer service.
5. Provide oversight for the Music and Media Reserve services and Music/Media service operations and staffing. Collaborate with staff to solve problems and recommend changes in policy and procedures as needed. Oversee access, maintenance and retrieval processes for the Libraries' Music, Media and Microforms collections.
6. Oversee and supervise faculty course reserve and Media/Microforms request fulfillment processes. Establish deadlines for submission of digital reserve, streaming media, print reserves and media materials for course curriculum support each semester. Publicize policies and deadlines.
7. Compile, analyze and use workflow and circulation data for Reserve and Media materials and patron service processing activities to inform, improve and shape future reserve/curriculum support services and policy. Track usage of Course Reserve materials and resources. Establish routines for regular periodic reporting of statistics.
8. Provide timely updates to Libraries’ Circulation/Reserve webpages using content management system.
9. Work collaboratively with the Access Services Management Team to seek ways to streamline, coordinate and align similar activities across functional areas in Access Services.
10. Work collaboratively with other staff in the library involved in providing curriculum support. Share reserves usage data with various units and personnel.
11. Oversee copyright compliance processes for the Reserve and Media unit. Communicate with faculty regarding compliance with current copyright laws and the Library’s copyright guidelines. Refer complex copyright questions to the Libraries’ Copyright and Information Policy Librarian.
12. Maintain current knowledge of reserve technologies, including reserve software, course management software and internet browsers.
13. Provide oversight of student staff training and coordinate supervision and hiring of student staff for support of Course Reserve services.
Aleph Integrated Library System [ILS] circulation/reserves module responsibilities:
14. Perform and refine test processes in the Aleph Course Reserves module and the ARES electronic reserves system. Develop expertise in the ARC statistical interface and the ARES reporting system.
15. Provide administrative backup to the Manager of Circulation Services in his or her absence.
16. Resolve complex user problems, consult with and refer questions to the Manager of Circulation Services or the Head of Access Services as appropriate.
17. Establish and maintain working relationships with vendors and partners for Reserves and Media services. Coordinate software upgrades. Identify, evaluate, and recommend potential enhancements (courseware, software, etc.) for benefit to users.
18. Maintain oversight of Reserve/Media materials purchase requests.
19. Perform other related duties as assigned.
20. Work a schedule that may include some evening, weekend and holiday hours as assigned.
C. MINIMUM QUALIFICATIONS: (Minimum required level of education; required licenses; years and nature of related experience; unique requirements related to physical ability, travel, working evenings and weekends, etc.)
1. Bachelor’s Degree in related field and a minimum one year of library experience.
2. Experience with Microsoft Office Suite products and Adobe Acrobat.
3. Demonstrated supervisory leadership skills and experience evaluating and mentoring employees.
4. Ability to foster a collegial work environment that encourages change and innovation. Ability to interact effectively and work productively, collegially, cooperatively and collaboratively in planning, organizing and supervising the work of others.
5. Ability to analyze work processes and plan for applications of technology; and ability to handle multiple responsibilities in a changing environment.
6. Ability and willingness to lead in an ever changing work environment.
7. Excellent written, oral and interpersonal communication skills.
8. Familiarity with library automated systems preferably Ex Libris’ Aleph and Atlas' ARES E-Reserves system, preferred.
9. Familiarity with academic Learning Management Systems such as Moodle.
10. Familiarity with Web content management systems such as Silverstripe.
11. Familiarity with screen casting software (such as Camtasia) and principles of video tutorial design preferred.
12. Familiarity with the concepts, applications and best practices of academic fair use for class curriculum support.
13. Reading knowledge of at least one foreign language preferred.
D. SUPERVISION RECEIVED:
Work under administrative supervision of the Head, Access Services and general supervision of the Manager of Circulation Services.
E. SUPERVISION EXERCISED:
1. Number of non-student employees directly supervised: 5
2. Number of non-student employees indirectly supervised: 0
3. Average number of student employees supervised at any given time: 12 (3.5 FTE)
Last Edited: 22 November 2013