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About the Libraries » Employment Opportunities » Interlibrary Loan and Document Delivery Librarian » Interlibrary Loan and Document Delivery Librarian official description

Interlibrary Loan and Document Delivery Librarian official description


CAMPUS: Amherst




OFFICIAL TITLE: This is the official title of the position.


Librarian I or II


FUNCTIONAL TITLE: This is the in-house title by which the position may be known. A functional title is usually a more descriptive title than the official title and may be required to identify very specific kinds of work. This title may be used in signing all correspondence.


Interlibrary Loan and Document Delivery Librarian


GENERAL STATEMENT OF DUTIES: Please provide a brief overview of the general functions of this position. Specific details of duties should be reserved for the Examples of Duties section.)


Provide creative leadership and management of the Interlibrary Loan/Document Delivery Department (ILL/DD). Supervise personnel and administer day to day activities in a fast-paced and rapidly evolving environment. Design workflows to ensure requested materials are expeditiously obtained and delivered, and that materials required by other libraries are promptly supplied. Work closely with other library units and departments to ensure a coordinated approach to services.


SUPERVISION RECEIVED: Please indicate the title, but not the name, of the administrative employee or employees responsible for supervision or direction of work; describe the divergent extents of authority of each, indicating the degree, priorities, and relationships of the supervision or direction, which could range from close supervision to supervision with considerable freedom.


Work under the general supervision of the Head, Access Services.


SUPERVISION EXERCISED: Using descriptive non-numerical terms, identify the scope of supervision, training or direction exercised (i.e., whether the supervision is over a few employees, a small number of employees, a large number of employees, etc.); also, describe the degree of supervision, indicating whether close supervision or general direction is involved, and categorize the physical conditions under which the supervision is given, such as in a laboratory or an office. Supervision of student employees should not be included in this section, but may be listed under Examples of Duties, if applicable.


Exercise supervision over classified, temporary, and/or student staff members engaged in the performance of assigned duties in the Interlibrary Loan and Document Delivery Department.


EXAMPLES OF DUTIES: Please list and briefly describe several of the duties and responsibilities typically performed and assumed in this position. This list should not be restrictive but should be descriptive in such a manner as to provide concrete information representing examples of the actual work as well as the level of responsibility for the work being performed.


1. Provide creative leadership and management for all phases of activity in the ILL/DD Department. Supervise personnel and administer day to day workflow. Recommend and implement operating guidelines, procedures, and policies in collaboration with the Head, Access Services. Interpret and apply interlibrary loan/document delivery guidelines, procedures, and policies for students, faculty and staff as necessary. Maintain regular service schedule for public access to services.


2. Design, plan for and implement innovative services, workflows and technologies designed to offer enhanced and state-of-the-art response to requests and the delivery of requested materials.


3. Collaborate with the Head, Access Services and other Access Services units in continuous planning and implementation of workflows to optimize the use of staff, student staff, and technology for the provision of service and accomplishment of work. Explain, present on, and demonstrate automated procedures as required.


4. Work collaboratively and creatively with staff from other areas of the library engaged in the provision of materials and services for our patrons.


5. Ensure that oral, written, and electronic instruction and assistance in using interlibrary loan/document delivery services are available for library users.


6. Serve as liaison with library departments, other libraries and vendors in matters pertaining to interlibrary loan and document delivery.


7. Maintain statistical data and copyright compliance records.


8. Maintain current awareness of best practices in the field.


9. Represent the Library at selected, appropriate meetings and conferences, both regionally and nationally, or in campus assignments as requested.


10. Perform other related duties as assigned.


QUALIFICATIONS: Please indicate in a general way the knowledge, abilities, skills, education and experience necessary for any individual to assume this position. It is not the objective of this section to list any one person's specific personal traits and training. It is important to indicate, also, what degree of competence would be required (i.e., considerable education, extensive experience, working knowledge, etc.) to perform the duties and assume the responsibilities typical of this position.




1. Master's degree in library science – or equivalent degree – from a program accredited by the American Library Association, or its appropriate equivalent in librarianship from another country, or have appropriate equivalent experience.

2. Knowledge of emerging technologies and their use in interlibrary loan, document delivery and distance education.

3. Familiarity copyright and fair-use practices in an academic environment.

4. Understanding of information and bibliographic systems and their application to access and user services.

5. Experience dealing with a fast-paced, constant and rapidly evolving environment while fostering and managing ambiguity, change and innovation.

6. Strong commitment to excellence in library service and the ability to interact effectively and work collaboratively with a variety of colleagues and clients.

7. High level of written and oral communication skills and the ability to communicate clearly in presentations.

8. Proficiency with Microsoft office and productivity software.

9. Two years of supervisory experience.




1. Two years of professional or substantial paraprofessional ILL/DD experience in an academic, research or specialized library.

2. Experience using web-based interlibrary loan forms and statistical software.

3. Substantial reference experience and working knowledge of two modern European languages highly desirable.




Last Edited: 10 September 2013