As a gateway to knowledge, the Libraries are a key partner in teaching, learning, and research at UMass Amherst. Supporting freedom of inquiry, the Libraries foster a diverse and inclusive environment in which to engage with ideas and acquire the critical skills necessary for life-long learning. By combining the latest information technology with excellent public service, the staff guides and maintains a rich information environment, facilitates access to it, and creates a hub of campus and community scholarly activity.
User Service Philosophy
The UMass Amherst Libraries, as an essential element of the university, shall provide information resources and assistance to all individuals who enter the library in its physical or virtual manifestation with respect for cultural and other personal differences. We will meet or exceed user expectations for quality service in a positive, effective, and welcoming manner, and provide timely, efficient, and accurate service from an attentive and knowledgeable staff.