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Assessment and Statistics
Learning Commons Assessment
Includes observational use data, a focus group report, usage survey results, and other assessment information.
LibQUAL+TM Spring 2007 Survey
Includes results and a FAQ about LibQual+TM, the web based survey developed by the Association of Research Libraries (ARL) that measures the quality of library services. 2004 LibQUAL+ results are also available.
The ClimateQUAL™ Organizational Climate and Diversity Assessment
The ClimateQUAL online survey is an assessment of library staff perceptions concerning their library’s commitment to the principles of diversity, organizational policies and procedures, and staff attitudes. The questions are designed to understand the impact perceptions have on service quality in a library setting. 116 of 137 UMass Amherst Library staff participated in the survey in March 2008.
ClimateQUAL Quantitative Results (word doc 964 kb) 9 pages
ClimateQUAL All Staff Presentation (pdf 1,224 kb) 14 slides, November 2008
Electronic Resources Use Survey
The Libraries are conducting a brief survey to assess how electronic resources are used to support teaching, coursework and research. The surveys will be conducted during randomly selected times between September 2008 and August 2009. Each survey period will last for 2 hours. There will be 2 survey periods each month.
6 Month Summary Report (pdf 150 kb) 1 page
View the Survey
Association of Research Libraries (ARL) Statistics
UMass Amherst Annual Library Statistics 1999-2008 (pdf 32 kb)
Selected Expenditure Charts covering a 10 year period (pdf 22 kb) 1 page
ARL Statistics Interactive Web Site - Includes current and historical data on collections, staffing, expenditures, library services, etc. Users can review library data collected by ARL, generate rankings of institutions by selected criteria, create graphs from the data, download the data by year in spreadsheet format and more.
Cycles Survey 2004
The Cycles survey examines levels of satisfaction with student services and the general quality of life on campus. Responses to questions about satisfaction with "Library resources (electronic and paper)" and satisfaction with "Services provided by the libraries" are cross tabulated by major, year, number of papers written in a term, writing clearly and effectively and more. The survey was administered by Student Assessment, Research, and Evaluation Office (SAREO) for Five Colleges in conjunction with and support from the five campuses. Contact Office of Academic Planning and Assessment (OAPA) for further information (413) 545-2564.
2004 Cycles Survey library satisfaction data cross tabulated by multiple attributes (pdf 118 kb)
2004 Cycles Survey Instrument (pdf 45 kb)
Evaluation and Suggestions for Effective and Sustainable Assessment - University of Massachusetts Amherst Libraries
Report (word doc 47 kb) by Jim Self and Steve Hiller, Visiting Program Officers, Association of Research Libraries, November 2005
Library Assessment Committee
For more information about Library assessment contact Gordon Fretwell.
Last Edited: 27 July 2009
