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Human Resources Manager

UMass Amherst, the flagship campus of the University of Massachusetts system, sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, 90 miles from Boston and 175 miles from New York City. The campus provides a rich cultural environment in a rural setting close to major urban centers.

As the largest publicly-funded library system in New England, the UMass Amherst Libraries are key partners in teaching, learning, and research at UMass Amherst and in the Commonwealth of Massachusetts. The Libraries are recognized internationally as leaders in such areas as Open Education Resources and Scholarly Communications and in the development of innovative student spaces including a variety of Learning Commons and the first large-scale 3D printing center in a university library anywhere. The main library building, the W.E.B. Du Bois Library, is the tallest academic library structure in the world, named for Massachusetts native and founder of the NAACP and life-long scholar on the subject of social change and is home to Du Bois Papers, a 100,000+ item collection. Supporting freedom of inquiry, the Libraries foster a diverse and inclusive environment in which to engage with ideas and acquire the critical skills necessary for lifelong learning.

The UMass Amherst Libraries seek a dynamic and innovative Human Resources Manager. The incumbent supports or oversees all human resources functions for the Libraries, including personnel administration and professional development initiatives for staff. Serves as advisor and consultant on matters related to human resources management and organizational effectiveness that support the Libraries operational and strategic objectives. The University Libraries employs approximately 150 Librarians and staff and approximately 220-225 student assistants each year.

Examples of Duties

  1. Manage and administer all libraries hiring by advising the Dean, Associate Deans and Director in all aspects of the search process to faculty, staff and student searches including the hiring of project consultants. Facilitate the hiring process by consulting on search committee selection, advertising, formal hire offers, etc. Review all search documentation and ensure compliance with university employment processes. Assist Dean, Associate Deans, Director and departmental staff as needed in the hiring process for faculty, staff and students to apply strategies
  2. Work with the Director of Administrative Services and other staff members to develop, implement, and evaluate HR activities, functions, policies and procedures. Generate and analyze reports pertaining to employee demographic data, staffing patterns, etc. Streamline business processes to maximize efficiency and effectiveness. Ensure that HR work throughout the Libraries is coordinated effectively. Serve as a guide and mentor to other HR staff. Maintain current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding human resources.
  3. Ensure adherence to university and federal/state regulations related to human resources through training, communication, interpretation, and consulting. Oversee and monitor personnel actions and requests in accordance with established policies, procedures and guidelines. Create and maintain databases for monitoring personnel activity. Performs all Libraries personnel actions required, including composing routine personnel memos on behalf of the Director and Dean.
  4. Supports supervisors in the hiring, training and evaluation of support staff. Assess training and development needs throughout the Libraries, determine additional training needed and implement appropriate programs. Design and implement employee orientation/exit process. Ensure the Libraries supervisors have the tools and information they need to set performance goals, communicate expectations, and conduct appraisals. Track the Libraries compliance and ensures proper documentation is submitted per Collective Bargaining Agreements. Evaluate and advise on the impact of new programs/strategies as these impact the attraction, motivation, development and retention of employees. Develop collaborative working relationships with Central HR.
  5. Work with Dean, Associate Deans, Director and Department Heads to identify, address and facilitate solutions for routine human resources issues. Councel and coach supervisors and staff and make appropriate referrals. Consult with Director of Administrative Services regarding all aspects of staff compensation policies, guidelines and procedures. Work with supervisors to write clear, concise, consistent, accurate and results-oriented job descriptions for all position types; oversee the submission of all staff classification review requests. Serve as liaison with Total Compensation staff to resolve compensation and classification issues. Advise Libraries on Fair Labor Standard Act issues and compliance. Serve as the Libraries primary liaison to campus’ Labor Relations offices. Assist supervisory staff with conducting informal meetings to resolve grievances and employee complaints. Conducts investigations when needed. Serves as the Libraries hearing officer for Step I or II staff grievances and may represent or assist the Director or Dean with Librarian grievances.
  6. Work collaboratively and cooperatively with the Director of Administrative Services in areas of overlapping responsibility, such as personnel budget, planning and operational problem solving. Provide backup in the areas of building oversight and financial services. Provide indirect supervision for building operations and financial services staff when needed.
  7. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  8. Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity and collaboration.
  9. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  10. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Required Qualifications

  1. Bachelor’s degree in Management, Business Administration or related field.
  2. Three years of relevant experience.
  3. Ability to communicate effectively in clear and concise oral and written communications; to problem solve and develop solutions which foster resolution and positive outcomes.
  4. Ability to balance varying work projects and evaluate competing priorities; carefully weigh all issues prior to taking action; and keep projects moving forward in a productive and efficient manner.
  5. Ability to handle confidential personnel and personal information in a discreet manner, and work cooperative.
  6. Capacity for high degree of independent action and initiative. Excellent interpersonal and organizational skills and the ability to maintain and foster harmonious working relationships with a diverse population of staff and students.
  7. Ability to make sound and professional judgments regarding all personnel matters.
  8. Demonstrated working knowledge of human Resources practices, policies and procedures.

Preferred Qualifications

Work experience in a higher education environment and working familiarity with large-scale administrative systems like Oracle Peoplesoft and Kronos preferred.

Work experience working in a unionized environment preferred.


Application Instructions

Please apply online at and submit a letter of application, resume, and contact information (phone and email) for three professional references by October 12, 2018 for priority consideration. Applications will be accepted until the position is filled.

The University of Massachusetts Amherst is strongly committed to excellence and actively supports cultural diversity. As part of a commitment to its own multicultural community, the Library seeks an individual with a demonstrated commitment to diversity and one who will understand and embrace University initiatives and aspirations. The University of Massachusetts Amherst is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities and encourages applications from these and other protected group members.