Restoring Onsite Services
We’re Here to Help.
Our priority is to serve the needs of our students and faculty while protecting the health and safety of all members of our community. Library staff are available Monday-Friday, 9 a.m.-5 p.m., via Ask Us, Chat, and email. Faculty resources and services are on our Remote Teaching & Learning page. Please send us your comments and questions via Ask Us.
Frequently Asked Questions
Q: When will the Libraries’ facilities reopen?
A: Library buildings will be closed except for contactless pickup and printing until further notice.
Q: How do I access library materials?
A: The Libraries Ask Us page has answers to frequently asked questions about how to find resources, such as, How can I get this book? How can I access the New York Times, Boston Globe and other newspapers? Where can I find what databases the Libraries have? Can I get articles from journals and other sources from the Libraries? How do I access an e-book that is available only at Amherst, Smith, and Mount Holyoke online libraries?
If we don’t own the item you are looking for, nor is it available in the Five Colleges, we can connect you to PDFs of articles, e-book options, and chapter scans at other libraries whenever possible. We can also assist in finding or purchasing e-books if available. Please note that some requests may be delayed due to the closure of other libraries.
Q: How do I return items to the Library?
A: Books, DVDs, and interlibrary loan materials can be returned to Amherst book drops located at the W. E. B. Du Bois Library, Robsham Center, Lederle Lowrise, and at the Wadsworth Library on the Mount Ida Campus, in Newton, MA. Please do not return equipment —laptops, cameras, chargers—in book drops to avoid damage. If you need to return equipment, please email firstname.lastname@example.org.
Q: What if I am unable to drop off items?
A: If you are unable to come to campus and need to return materials to us that are not equipment and you are an UMass student, staff or faculty member currently residing within the United States, you can also request a return shipping label to mail items back at no cost to you by filling out this form. If you want to return equipment, please see below.
Q: What else can I request for contactless pickup? Do you deliver?
A: Patrons with a UMass NetID and password may request UMass Amherst Libraries’ materials via the Library Express service. Through Library Express, you can request that materials from the Du Bois and Science & Engineering libraries be mailed to you anywhere in the United States. Access is limited to our own materials at this time. Request paging of Five College materials for contactless pickup through the “request item” feature of the 5 College catalog.
Q: Are the Libraries lending equipment, like laptops and digital cameras?
A: The Libraries are unable to lend equipment at this time. We are exploring limited lending of equipment, and will update our website when details are announced.
Q: How can I get research help?
A: Get started with your research by connecting with librarians and archivists who are available to meet with UMass faculty, students, and staff for one-on-one research support via email or online. If you are not sure whom to contact, please contact us via Ask Us and we'll connect you to the right person.
Q: How can I access other services located in the Du Bois Library building?
A: All of our academic partners normally housed in the Du Bois Library building will be providing remote services this fall. Please check their website for hours and availability of remote services:
- Assistive Technology Center
- Financial Aid
- International Programs Office
- Learning Resource Center
- Office of Undergraduate Research and Studies
- Smart About Money
- Writing Center
- UMass Information Technology
Q: Can I print at the Libraries?
A: Yes! Contactless printing (Black & White and Color) is available via self-service at the Science and Engineering Library, with printers located on the second floor of the Lederle Lowrise. Printing costs are currently being waived. 1. Upload a document to UPrint (don’t hit the “Print” button! 2. Go to one of the printing stations. Make sure you have your UCARD with you. 3. Print your documents using UPrint. For assistance, call our staff (545-1370) or email email@example.com.
Q: Does the Library have study spaces available?
A: Unfortunately, not at this time.
Q: Are there any increased digital resources during this time?
A: Please see this guide to Electronic Resources Temporarily Available for Research. Many books in our collections are available digitally through the HathiTrust Emergency Temporary Access Services (ETAS) at https://www.hathitrust.org (instructions on how to access books). When books are available through HathiTrust ETAS, we cannot share our physical copy without losing digital access to all ETAS materials for all users. For this reason, we ask that patrons use HathiTrust directly when possible.
Q: Do I need to renew materials I have borrowed? What if I have an item that is overdue?
A: Loans of library materials have been extended through February 3, 2021. You can renew your books online via the online renewal form. If you are unable to come to campus to return an item, please keep it until you are able to do so safely. We will waive all fines accrued during the time the Libraries were closed.
Q: Can I return library materials when the buildings are closed?
A: Yes! Books, DVDs, and interlibrary loan materials can be returned to book drops located at the Du Bois Library, Robsham Center, or Lederle Lowrise. You can also mail items back to us at no cost by requesting a return mailing label. (Log in to your campus G Suite account first in order to access request form) We recommend using a trackable method.
Other Campus Resources
Updated: August 13, 2020