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license_violation_procedures [2012/10/18 17:53] 127.0.0.1 external edit |
license_violation_procedures [2019/10/02 15:59] kgberry |
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| ====== License Violation Procedures ====== | ====== License Violation Procedures ====== | ||
| - | When provided with evidence or notification from publisher that someone is excessively or systematically downloading licensed content through the UMass Amherst network, collect as much information as possible and report it to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]]. | + | When provided with evidence or notification from publisher that someone is excessively or systematically downloading licensed content through the UMass Amherst network, collect as much information as possible and report it to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]] with the subject line **"Library proxy abuse."** |
| + | Include in this email: | ||
| + | * IP address (if other than 128.119.168.112{our proxy server}) | ||
| + | * timestamp of incident | ||
| + | * User account name | ||
| - | ===== Collecting Information about Systematic Downloading: ===== | ||
| - | The violation may be occurring from off-campus or on. If the incident is local (on-campus), report this in your abuse email, as well as the timestamp of the incident and the IP address where it's coming from. | ||
| If the abuse is coming from off-campus, the IP address will be that of the proxy server - 128.119.168.112: | If the abuse is coming from off-campus, the IP address will be that of the proxy server - 128.119.168.112: | ||
| - | * Get the time of the incident from the vendor | + | - Get the time of the incident from the vendor |
| - | * Review the proxy logfile. Logfile is visible in web admin for current day only | + | - Review the proxy logfile in the EZproxy admin site. the logfile is visible in EZproxy's admin for current day only. |
| - | * To acces UNIX side saved logs: | + | - To access past UNIX side saved logs: |
| - | - Login and change to logs directory e.g. **cd logs** | + | - Login and change to logs directory e.g. **cd logs** |
| - | - View available logs e.g. **ls** | + | - View available logs e.g. **ls** |
| - | - Saved logs have timestamp of date/time they were saved in filename. | + | - Saved logs have timestamp of date/time they were saved in filename. |
| - | - Use UNIX commands to search entries in log to find offending username, below is one way using the **more** command | + | - Use UNIX commands to search entries in log to find offending username, below is one way using the **more** command |
| - | * **more filename** opens file | + | * **more filename** opens file |
| - | * **/20110605:02** goes to that text string timestamp forward in the file | + | * **/20110605:02** goes to that text string timestamp forward in the file |
| - | * **h** will display a help file of commands | + | * **h** will display a help file of commands |
| - | * **q** will quit you out of the **more** function | + | * **q** will quit you out of the **more** function |
| - If using Putty, you can right click on header to copy screen to Clipboard | - If using Putty, you can right click on header to copy screen to Clipboard | ||
| - Alternatively use psftp to ftp the entire logfile to your PC | - Alternatively use psftp to ftp the entire logfile to your PC | ||
| * Collect UMass NetID of offender and timestamp from log. | * Collect UMass NetID of offender and timestamp from log. | ||
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| ===== OIT's Workflow for Abuse Reports (7/20/11): ===== | ===== OIT's Workflow for Abuse Reports (7/20/11): ===== | ||
