Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
|
license_violation_procedures [2020/06/25 13:19] jmulvaney [Report account to OIT] |
license_violation_procedures [2020/10/28 15:14] jaimetaylor |
||
|---|---|---|---|
| Line 8: | Line 8: | ||
| - Identify the compromised account. | - Identify the compromised account. | ||
| - Temporarily block the IP. | - Temporarily block the IP. | ||
| - | - Report account to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]] | + | - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]] |
| - Respond to vendor letting them know you have blocked and reported the account. | - Respond to vendor letting them know you have blocked and reported the account. | ||
| - OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | - OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | ||
| Line 52: | Line 52: | ||
| ====Report account to OIT==== | ====Report account to OIT==== | ||
| - | ==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "Library proxy abuse." == | + | ==EXAMPLE email reporting violations to abuse@oit.umass.edu with the subject line "Library proxy abuse." == |
| We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? | We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? | ||
