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license_violation_procedures [2023/02/07 15:19] 128.119.202.179 [Report account to OIT] |
license_violation_procedures [2025/08/20 17:42] (current) 172.24.102.139 [Lift block on IP] |
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| ======License Violation Procedures====== | ======License Violation Procedures====== | ||
| - | Violations are reported by vendors to us via eleres. The IP address and timestamp of violation are often noted. Sometimes a special string is sent by the vendor to the proxy server so you can find the offending time/IP/account in the proxy logs. The vendor will let you know what it is in their communication. | + | Violations are reported by vendors to us via email or to DBHelp. The IP address and timestamp of violation are often noted. Sometimes a vendor includes their logs containing the information. |
| - | Our proxy server address is 128.119.168.112. | + | Our proxy server address is 128.119.201.53. This is the external IP address. |
| - | - Identify the compromised account. | + | - Identify the compromised or offending account. |
| - | - Temporarily block the IP. | + | - Temporarily block the IP address or user. |
| - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]] | - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]] | ||
| - Respond to vendor letting them know you have blocked and reported the account. | - Respond to vendor letting them know you have blocked and reported the account. | ||
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| - If using Putty, you can right click on header to copy screen to Clipboard | - If using Putty, you can right click on header to copy screen to Clipboard | ||
| - Alternatively use psftp to ftp the entire logfile to your PC | - Alternatively use psftp to ftp the entire logfile to your PC | ||
| + | - Note that server logs are retained for one week, so we cannot identify misuse farther back than that. | ||
| ====Temporarily block IP==== | ====Temporarily block IP==== | ||
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| We have identified the offending user id and placed a deny request in our proxy. Our University IT is forcing a reset of their password. Please lift any blocks against our IP address. | We have identified the offending user id and placed a deny request in our proxy. Our University IT is forcing a reset of their password. Please lift any blocks against our IP address. | ||
| - | ==NOTE: IT needs the following information to identify an on-campus user (that is, when the traffic is coming from an on-campus IP address & not through the proxy server):== | + | ==NOTE: IT needs the following information to identify an on-campus user (when the traffic is coming from an on-campus IP address & not through the proxy server):== |
| You will need to ask the vendor for this information, as some vendors do not include all of it in the logs they send. | You will need to ask the vendor for this information, as some vendors do not include all of it in the logs they send. | ||
| * The dates, times the incident took place, and the timezone of this date & time information. | * The dates, times the incident took place, and the timezone of this date & time information. | ||
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| ====Lift block on IP==== | ====Lift block on IP==== | ||
| - | Using a FTP client (preferably WinSCP- Put in a SysHelp Ticket to have it installed on your machine) access the Proxy Server. | + | Using a FTP client (preferably WinSCP, put in a SysHelp Ticket to have it installed on your machine) access the EZProxy server. |
| - | * The Username and Password can be obtained from Scott, Kat, or Jack. | + | * The Username and Password can be obtained from Jaime or Margaret. |
| * Once logged in, Identify the user.txt file in the main directory. | * Once logged in, Identify the user.txt file in the main directory. | ||
| * There are a couple old files and backups that are not used anymore. Make sure you select the correct one. | * There are a couple old files and backups that are not used anymore. Make sure you select the correct one. | ||
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| * Newsbank (Access World News) | * Newsbank (Access World News) | ||
| * APS | * APS | ||
| + | * HeinOnline -- does not allow "downloading or printing an entire issue or issues of a publication or journal within the database." | ||
