Differences

This shows you the differences between two versions of the page.

--- license_violation_procedures [2025/02/26 14:25]
24.60.181.186 [Identify compromised account]
+++ license_violation_procedures [2025/08/20 17:42] (current)
172.24.102.139 [Lift block on IP]
@@ Line 1: / Line 1: @@
 ======License Violation Procedures======
-Violations are reported by vendors to us via eleres. The IP address and timestamp of violation are often noted. Sometimes a special string is sent by the vendor to the proxy server so you can find the offending time/IP/account in the proxy logs. The vendor will let you know what it is in their communication.
+Violations are reported by vendors to us via email or to DBHelp. The IP address and timestamp of violation are often noted. Sometimes a vendor includes their logs containing the information.
-Our proxy server address is 128.119.168.112.
+Our proxy server address is 128.119.201.53. This is the external IP address.
-  - Identify the compromised account.
+  - Identify the compromised or offending account.
-  - Temporarily block the IP.
+  - Temporarily block the IP address or user.
   - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]]
   - Respond to vendor letting them know you have blocked and reported the account.
@@ Line 70: / Line 70: @@
 ====Lift block on IP====
-Using a FTP client (preferably WinSCP- Put in a SysHelp Ticket to have it installed on your machine) access the Proxy Server.
+Using a FTP client (preferably WinSCP, put in a SysHelp Ticket to have it installed on your machine) access the EZProxy server.
-      * The Username and Password can be obtained from Scott, Kat, or Jack.
+      * The Username and Password can be obtained from Jaime or Margaret.
   * Once logged in, Identify the user.txt file in the main directory.
       * There are a couple old files and backups that are not used anymore. Make sure you select the correct one.