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special_processing_requests_priorities [2016/06/03 19:07] skrash created |
special_processing_requests_priorities [2019/01/07 17:20] (current) |
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| - | in development | + | IRM accepts requests for special projects on a routine basis. |
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| + | Project requests should be submitted through the LibWire ticket system, specifically as an [[http://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27&action=Create&FormID=7|Aleph Help Form]] or [[http://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27&action=Create&FormID=7|Discovery Systems Help Form]]. | ||
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| + | Once a ticket is opened, it is reviewed by IRM leadership for prioritization and assigned to an IRM staffer as appropriate. | ||
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| + | Materials should not be brought directly to IRM. Once a ticket is assigned, IRM will coordinate movement of materials if this is necessary to process the request. | ||
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