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known_issues_with_accessing_e-resources [2019/03/29 11:44] jrohan [Broken link report from umass instance] |
known_issues_with_accessing_e-resources [2019/06/10 12:16] jmulvaney [Response Best Practices] |
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| ====== Troubleshooting Electronic Resources Access Problems ====== | ====== Troubleshooting Electronic Resources Access Problems ====== | ||
| - | Common problems reported through various channels, including E-Resource Access Help (dbhelp@library.umass.edu), and their solutions are documented here. | + | Common problems reported through various channels, including E-Resource Access Help (dbhelp@umass.libanswers.com), and their solutions are documented here. |
| ===== Broken link report from umass instance ===== | ===== Broken link report from umass instance ===== | ||
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| ===== Response Best Practices ===== | ===== Response Best Practices ===== | ||
| + | * **This section is out of date as of the 6/10/19 Migration to LibAnswers for DBHelp** | ||
| * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all. | * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all. | ||
| * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts. | * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts. | ||
