Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
known_issues_with_accessing_e-resources [2017/11/20 19:44]
cturner
known_issues_with_accessing_e-resources [2019/06/10 12:16] (current)
jmulvaney [Response Best Practices]
Line 1: Line 1:
 ====== Troubleshooting Electronic Resources Access Problems ====== ====== Troubleshooting Electronic Resources Access Problems ======
  
-Common problems reported through various channels, including E-Resource Access Help (dbhelp@library.umass.edu), and their solutions are documented here.+Common problems reported through various channels, including E-Resource Access Help (dbhelp@umass.libanswers.com), and their solutions are documented here.
  
 ===== Broken link report from umass instance ===== ===== Broken link report from umass instance =====
Line 10: Line 10:
   * If the Target URL link does not work, look at the [[http://​alcme.oclc.org/​openurl/​docs/​pdf/​openurl-01.pdf|OpenURL]] and pull out the journal title, volume/​issue/​year,​ article author and article title. See if you can navigate to the article starting from the [[http://​sfxhosted.exlibrisgroup.com/​umass/​az/​|Journals A-Z list]]. If you can navigate to the article, send the user the article URL and PDF. If you cannot get to the article, direct the user to our [[http://​www.library.umass.edu/​services/​borrowing/​interlibrary-loan-and-document-delivery/​|ILL service]].   * If the Target URL link does not work, look at the [[http://​alcme.oclc.org/​openurl/​docs/​pdf/​openurl-01.pdf|OpenURL]] and pull out the journal title, volume/​issue/​year,​ article author and article title. See if you can navigate to the article starting from the [[http://​sfxhosted.exlibrisgroup.com/​umass/​az/​|Journals A-Z list]]. If you can navigate to the article, send the user the article URL and PDF. If you cannot get to the article, direct the user to our [[http://​www.library.umass.edu/​services/​borrowing/​interlibrary-loan-and-document-delivery/​|ILL service]].
   * Sometimes the OpenURL only contains a PubMed ID, which is at the end of a string like "​sid=Entrez%3APubMed&​id=pmid%3A28984760"​. To find the citation for this, go to [[http://​www.library.umass.edu/​cgi-bin/​iww/​ndluse.cgi?​uuid=c06d9a6c-d2eb-102a-9080-001143eb18be|Pubmed]] and put the PubMed ID # - everything after the capital A - in the search box, e.g. "​28984760"​. This will give you the citation from which to trace journal and article using the [[http://​sfxhosted.exlibrisgroup.com/​umass/​az/​|Journals A-Z list]].   * Sometimes the OpenURL only contains a PubMed ID, which is at the end of a string like "​sid=Entrez%3APubMed&​id=pmid%3A28984760"​. To find the citation for this, go to [[http://​www.library.umass.edu/​cgi-bin/​iww/​ndluse.cgi?​uuid=c06d9a6c-d2eb-102a-9080-001143eb18be|Pubmed]] and put the PubMed ID # - everything after the capital A - in the search box, e.g. "​28984760"​. This will give you the citation from which to trace journal and article using the [[http://​sfxhosted.exlibrisgroup.com/​umass/​az/​|Journals A-Z list]].
 +  * Alternatively,​ you can attach the prefix, "​http://​sfxhosted.exlibrisgroup.com/​umass?"​ at the beginning of the '​OpenURL:'​ text, beginning with whatever is after the colon, such as "​genre..."​ in the example below, then '​search'​ in Firefox, etc. This will create a URL for the SFX menu, complete with citation information. 
 +  * If the full-text of an article is not available, provide the user with a link to our ILL/​Document Delivery service, https://​www.library.umass.edu/​ill/,​ and suggest that they request the article.
  
 ===== User can't connect to a specific resource ===== ===== User can't connect to a specific resource =====
Line 44: Line 45:
   * If you're using Firefox, go to Tools > Options > Applications > Category - Adobe Acrobat Document > and select the version of Acrobat Reader you're using.   * If you're using Firefox, go to Tools > Options > Applications > Category - Adobe Acrobat Document > and select the version of Acrobat Reader you're using.
  
-===== Best Practices =====+===== Response ​Best Practices ===== 
 +  * **This section is out of date as of the 6/10/19 Migration to LibAnswers for DBHelp**
   * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all.   * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all.
   * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts.   * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts.
known_issues_with_accessing_e-resources.1511207053.txt.gz · Last modified: 2019/01/07 17:20 (external edit)
[unknown link type]Back to top
www.chimeric.de Creative Commons License Valid CSS Driven by DokuWiki do yourself a favour and use a real browser - get firefox!! Recent changes RSS feed Valid XHTML 1.0