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known_issues_with_accessing_e-resources [2018/01/05 09:20]
cturner
known_issues_with_accessing_e-resources [2019/06/10 08:16] (current)
jmulvaney [Response Best Practices]
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 ====== Troubleshooting Electronic Resources Access Problems ====== ====== Troubleshooting Electronic Resources Access Problems ======
  
-Common problems reported through various channels, including E-Resource Access Help (dbhelp@library.umass.edu), and their solutions are documented here.+Common problems reported through various channels, including E-Resource Access Help (dbhelp@umass.libanswers.com), and their solutions are documented here.
  
 ===== Broken link report from umass instance ===== ===== Broken link report from umass instance =====
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   * Sometimes the OpenURL only contains a PubMed ID, which is at the end of a string like "​sid=Entrez%3APubMed&​id=pmid%3A28984760"​. To find the citation for this, go to [[http://​www.library.umass.edu/​cgi-bin/​iww/​ndluse.cgi?​uuid=c06d9a6c-d2eb-102a-9080-001143eb18be|Pubmed]] and put the PubMed ID # - everything after the capital A - in the search box, e.g. "​28984760"​. This will give you the citation from which to trace journal and article using the [[http://​sfxhosted.exlibrisgroup.com/​umass/​az/​|Journals A-Z list]].   * Sometimes the OpenURL only contains a PubMed ID, which is at the end of a string like "​sid=Entrez%3APubMed&​id=pmid%3A28984760"​. To find the citation for this, go to [[http://​www.library.umass.edu/​cgi-bin/​iww/​ndluse.cgi?​uuid=c06d9a6c-d2eb-102a-9080-001143eb18be|Pubmed]] and put the PubMed ID # - everything after the capital A - in the search box, e.g. "​28984760"​. This will give you the citation from which to trace journal and article using the [[http://​sfxhosted.exlibrisgroup.com/​umass/​az/​|Journals A-Z list]].
   * Alternatively,​ you can attach the prefix, "​http://​sfxhosted.exlibrisgroup.com/​umass?"​ at the beginning of the '​OpenURL:'​ text, beginning with whatever is after the colon, such as "​genre..."​ in the example below, then '​search'​ in Firefox, etc. This will create a URL for the SFX menu, complete with citation information.   * Alternatively,​ you can attach the prefix, "​http://​sfxhosted.exlibrisgroup.com/​umass?"​ at the beginning of the '​OpenURL:'​ text, beginning with whatever is after the colon, such as "​genre..."​ in the example below, then '​search'​ in Firefox, etc. This will create a URL for the SFX menu, complete with citation information.
-  * If the full-text of an article is not available, provide the user with a link to our ILL/​Document Delivery service, ​http://​www.library.umass.edu/​services/​borrowing/​interlibrary-loan-and-document-delivery/, and suggest that they request the article.+  * If the full-text of an article is not available, provide the user with a link to our ILL/​Document Delivery service, ​https://​www.library.umass.edu/​ill/, and suggest that they request the article.
  
 ===== User can't connect to a specific resource ===== ===== User can't connect to a specific resource =====
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 ===== Response Best Practices ===== ===== Response Best Practices =====
 +  * **This section is out of date as of the 6/10/19 Migration to LibAnswers for DBHelp**
   * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all.   * See new dbhelps in your personal email account, but respond to them from the dbhelpm account. This ensures the thread is maintained in a central account, rather than tucked away in a personal account. If a thread goes on over several days and between different people covering dbhelpm, the context and history are available to all.
   * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts.   * When responding to a message from dbhelpm, copy dbhelpATlibrary.umass.edu so all on list can see that message has been responded to from their personal accounts.
known_issues_with_accessing_e-resources.1515162001.txt.gz · Last modified: 2019/01/07 12:20 (external edit)
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