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| Both sides previous revision Previous revision | Next revision Both sides next revision | ||
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license_violation_procedures [2019/10/02 19:16] kgberry |
license_violation_procedures [2020/06/25 13:19] jmulvaney [Report account to OIT] |
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| ==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "Library proxy abuse." == | ==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "Library proxy abuse." == | ||
| - | Suspected abuse of UMass NetID (below) going through the library proxy. This person was logged on IP ###.###.###.### (over the past 24 hours OR timestamps). | + | We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? |
| - | UMass NetID: NETID | + | NetID: XXXXXXXX |
| ==EXAMPLE response email to vendor requesting the block be lifted so UMA can regain access to a resource== | ==EXAMPLE response email to vendor requesting the block be lifted so UMA can regain access to a resource== | ||
| - | I identified the offending user id and put a deny request in our proxy. I have informed our IT folks so they can force the id owner to reset their password. Please lift any blocks against our IP. | + | We have identified the offending user id and placed a deny request in our proxy. Our University IT is forcing a reset of their password. Please lift any blocks against our IP address. |
| ====Lift block on IP==== | ====Lift block on IP==== | ||
