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license_violation_procedures [2019/10/02 15:16]
kgberry
license_violation_procedures [2020/11/09 09:42]
jaimetaylor [Report account to OIT]
Line 8: Line 8:
   - Identify the compromised account.   - Identify the compromised account.
   - Temporarily block the IP.   - Temporarily block the IP.
-  - Report account to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]]+  - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]]
   - Respond to vendor letting them know you have blocked and reported the account.   - Respond to vendor letting them know you have blocked and reported the account.
   - OIT will respond telling you they have reset the account'​s password. Once you have received this notification lift the block on the account.   - OIT will respond telling you they have reset the account'​s password. Once you have received this notification lift the block on the account.
Line 52: Line 52:
 ====Report account to OIT==== ====Report account to OIT====
  
-==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "​Library proxy abuse."​ ==+==EXAMPLE email reporting violations to abuse@umass.edu with the subject line "​Library proxy abuse."​ ==
  
-Suspected ​abuse of UMass NetID (below) going through the library proxy. ​ This person was logged on IP  ###​.###​.###​.###​ (over the past 24 hours OR timestamps)+We have identified a suspected ​abuse of UMass NetID (below) going through the library proxy server**Give some information about the IP addresses**Can you please force a reset of their password?
  
-UMass NetID: ​NETID+NetID: ​XXXXXXXX
  
 ==EXAMPLE response email to vendor requesting the block be lifted so UMA can regain access to a resource== ==EXAMPLE response email to vendor requesting the block be lifted so UMA can regain access to a resource==
  
-identified the offending user id and put a deny request in our proxy. ​I have informed our IT folks so they can force the id owner to reset their password. ​ Please lift any blocks against our IP. +We have identified the offending user id and placed ​a deny request in our proxy. ​Our University ​IT is forcing a reset of their password. Please lift any blocks against our IP address.
  
 ====Lift block on IP==== ====Lift block on IP====
license_violation_procedures.txt · Last modified: 2020/11/09 09:42 by jaimetaylor
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