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license_violation_procedures [2019/10/02 19:16] kgberry |
license_violation_procedures [2020/11/09 14:42] jaimetaylor [Report account to OIT] |
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- Identify the compromised account. | - Identify the compromised account. | ||
- Temporarily block the IP. | - Temporarily block the IP. | ||
- | - Report account to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]] | + | - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]] |
- Respond to vendor letting them know you have blocked and reported the account. | - Respond to vendor letting them know you have blocked and reported the account. | ||
- OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | - OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | ||
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====Report account to OIT==== | ====Report account to OIT==== | ||
- | ==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "Library proxy abuse." == | + | ==EXAMPLE email reporting violations to abuse@umass.edu with the subject line "Library proxy abuse." == |
- | Suspected abuse of UMass NetID (below) going through the library proxy. This person was logged on IP ###.###.###.### (over the past 24 hours OR timestamps). | + | We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? |
- | UMass NetID: NETID | + | NetID: XXXXXXXX |
==EXAMPLE response email to vendor requesting the block be lifted so UMA can regain access to a resource== | ==EXAMPLE response email to vendor requesting the block be lifted so UMA can regain access to a resource== | ||
- | I identified the offending user id and put a deny request in our proxy. I have informed our IT folks so they can force the id owner to reset their password. Please lift any blocks against our IP. | + | We have identified the offending user id and placed a deny request in our proxy. Our University IT is forcing a reset of their password. Please lift any blocks against our IP address. |
====Lift block on IP==== | ====Lift block on IP==== |