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license_violation_procedures [2020/06/25 09:19]
jmulvaney [Report account to OIT]
license_violation_procedures [2020/11/09 09:42]
jaimetaylor [Report account to OIT]
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   - Identify the compromised account.   - Identify the compromised account.
   - Temporarily block the IP.   - Temporarily block the IP.
-  - Report account to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]]+  - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]]
   - Respond to vendor letting them know you have blocked and reported the account.   - Respond to vendor letting them know you have blocked and reported the account.
   - OIT will respond telling you they have reset the account'​s password. Once you have received this notification lift the block on the account.   - OIT will respond telling you they have reset the account'​s password. Once you have received this notification lift the block on the account.
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 ====Report account to OIT==== ====Report account to OIT====
  
-==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "​Library proxy abuse."​ ==+==EXAMPLE email reporting violations to abuse@umass.edu with the subject line "​Library proxy abuse."​ ==
  
 We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password?
license_violation_procedures.txt · Last modified: 2020/11/09 09:42 by jaimetaylor
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