Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
|
license_violation_procedures [2020/06/25 13:19] jmulvaney [Report account to OIT] |
license_violation_procedures [2022/04/12 15:22] jaimetaylor |
||
|---|---|---|---|
| Line 8: | Line 8: | ||
| - Identify the compromised account. | - Identify the compromised account. | ||
| - Temporarily block the IP. | - Temporarily block the IP. | ||
| - | - Report account to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]] | + | - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]] |
| - Respond to vendor letting them know you have blocked and reported the account. | - Respond to vendor letting them know you have blocked and reported the account. | ||
| - OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | - OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | ||
| Line 52: | Line 52: | ||
| ====Report account to OIT==== | ====Report account to OIT==== | ||
| - | ==EXAMPLE email reporting violations to abuse@oit.edu with the subject line "Library proxy abuse." == | + | ==EXAMPLE email reporting violations to abuse@umass.edu with the subject line "Library proxy abuse." == |
| We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? | We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? | ||
| Line 83: | Line 83: | ||
| {{:oit_abuse_workflow.jpg|}} | {{:oit_abuse_workflow.jpg|}} | ||
| n.b. "label" in the above refers to the email subject line | n.b. "label" in the above refers to the email subject line | ||
| + | |||
| + | |||
| + | ===== Boilerplate for message to patrons about Text & Data Mining violations ===== | ||
| + | |||
| + | Hi [name], | ||
| + | |||
| + | The vendor has suspended our connection to this resource due to excessive use and suspected text & data mining activity. Our license terms with the vendor unfortunately do not allow for text and data mining, and the pattern of your recent use of the database suggests this kind of activity. Please do not perform text and data mining research with [database]. | ||
| + | |||
| + | We are working with the vendor and campus IT to resolve the issue. If you would like to explore ways to use the Libraries' resources to accomplish your research goals within the bounds of our contractual obligations with our resource vendors, please [[https://www.library.umass.edu/about-the-libraries/liaisons/|contact your department's liaison librarian]]. And please let me know if there is anything else I can assist you with. | ||
| + | |||
| + | Thanks, [your name & title] | ||
| + | |||
