This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
license_violation_procedures [2020/10/15 22:03] jmulvaney [Report account to OIT] |
license_violation_procedures [2020/11/09 14:42] jaimetaylor [Report account to OIT] |
||
---|---|---|---|
Line 8: | Line 8: | ||
- Identify the compromised account. | - Identify the compromised account. | ||
- Temporarily block the IP. | - Temporarily block the IP. | ||
- | - Report account to [[mailto: abuse@oit.umass.edu|abuse@oit.umass.edu]] | + | - Report account to [[mailto: abuse@umass.edu|abuse@umass.edu]] |
- Respond to vendor letting them know you have blocked and reported the account. | - Respond to vendor letting them know you have blocked and reported the account. | ||
- OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | - OIT will respond telling you they have reset the account's password. Once you have received this notification lift the block on the account. | ||
Line 52: | Line 52: | ||
====Report account to OIT==== | ====Report account to OIT==== | ||
- | ==EXAMPLE email reporting violations to abuse@oit.umass.edu with the subject line "Library proxy abuse." == | + | ==EXAMPLE email reporting violations to abuse@umass.edu with the subject line "Library proxy abuse." == |
We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? | We have identified a suspected abuse of a UMass NetID (below) going through the library proxy server. **Give some information about the IP addresses**. Can you please force a reset of their password? |