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**Resources** | **Resources** | ||
- | * [[https://drive.google.com/file/d/1m-MZATuhQ4eUZGphmkHWvMr1xKDQ4P9p/view?usp=sharing|Answering tickets training document]] | + | * [[https://drive.google.com/file/d/1xGOlahNgsWOayk6zHSJ9PlOZaszb7p5d/view?usp=sharing|Answering tickets training document]] |
* [[http://support.springshare.com/libanswers|Documentation]] | * [[http://support.springshare.com/libanswers|Documentation]] | ||
* [[http://support.springshare.com/libanswers/newsystem|Getting started guide]] | * [[http://support.springshare.com/libanswers/newsystem|Getting started guide]] |