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reporting_access_problems_with_electronic_resources [2018/04/05 10:05]
sstangroom
reporting_access_problems_with_electronic_resources [2019/06/10 08:17] (current)
jmulvaney
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 **Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals,​ e-books, streaming files, databases, etc.) **Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals,​ e-books, streaming files, databases, etc.)
                 ​                 ​
-**How to report:** send email to [[DBHelp@library.umass.edu]]+**How to report:** send email to [[dbhelp@umass.libanswers.com]]
  
 **Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: ​ **Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: ​
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 **Coverage**,​ BUT //​we'​ll respond to reports submitted at ANY time//: **Coverage**,​ BUT //​we'​ll respond to reports submitted at ANY time//:
   * Mondays - Fridays, 9:00-ish - 5:00-ish, including holidays when library is open   * Mondays - Fridays, 9:00-ish - 5:00-ish, including holidays when library is open
-  * Pete Smith, ​Nancy Washburn, Judy Rohan, Scott Stangroom, cover specific days and serve as backup ​when others are away from the office.+  * Nancy Washburn, Judy Rohan, Scott Stangroom, cover specific days and serve as backup ​for each other.
   * See dbhelp coverage calendar ​ on Libwire/​Calendars & Meeting Rooms/ Staff calendar: dbhelp -  http://​intranet.library.umass.edu/​intranet/​eventscalendar/​calendar_view.cfm?​MenuID=9&​CategoryID=34&​view=mo&​tabidx=1   * See dbhelp coverage calendar ​ on Libwire/​Calendars & Meeting Rooms/ Staff calendar: dbhelp -  http://​intranet.library.umass.edu/​intranet/​eventscalendar/​calendar_view.cfm?​MenuID=9&​CategoryID=34&​view=mo&​tabidx=1
  
reporting_access_problems_with_electronic_resources.1522937123.txt.gz · Last modified: 2019/01/07 12:20 (external edit)
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