Differences

This shows you the differences between two versions of the page.

--- sfx_down [2018/04/23 14:43]
cknapp
+++ sfx_down [2019/02/13 15:39]
jmulvaney
@@ Line 12: / Line 12: @@
    * **Library web site post instructions**: If the issue will not be cleared up quickly or for scheduled maintenance, submit a Web Help Request ticket [[https://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27|Web Help Request on LibWire]]
           * Request that some or all of the following message be posted on the UMass Library home page:
-                * (Date/time e.g. Sunday, 11/8/15 1:00 pm): Apologies! We are working to restore E-Journals search, Citation Linker, SFX, and UMLinks buttons linking to e-resources. Discovery Search, Databases, and the 5 College Catalog are available.
+                * SFX Down Banner for Systems: "E-Journals search, Citation Linker, SFX, and UMLinks buttons linking to e-resources are currently down. We are aware of the problem and are working to resolve the issue. Discovery Search, Databases, and the 5 College Catalog are still available.".
                 * For scheduled maintenance:  (Date, time period for scheduled maintenance, e.g. Sunday, 11/8/15 1:00 am-5:00 am) Due to scheduled maintenance, access will not be available to E-Journals search, Citation Linker, SFX, and UMLinks buttons linking to e-resources. Discovery Search, 5 College Catalog, and Databases are available to search directly.
                 * If urgent call Ian (5-6371) or Josh (5-3972) to notify that ticket has been submitted.