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sfx_down [2018/04/23 09:49]
cknapp
sfx_down [2018/04/23 10:43] (current)
cknapp
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    * **Submit a support case** in Salesforce with "​System Down" as the priority level. [[https://​exlidp.exlibrisgroup.com|Salesforce]] ​    * **Submit a support case** in Salesforce with "​System Down" as the priority level. [[https://​exlidp.exlibrisgroup.com|Salesforce]] ​
           * You need a personal username and password to submit a support case. If unable to send a support case, send an email to 24x7hub@exlibrisgroup.com and call the ExLibris 24/7 hub (see below). ​             * You need a personal username and password to submit a support case. If unable to send a support case, send an email to 24x7hub@exlibrisgroup.com and call the ExLibris 24/7 hub (see below). ​  
-          * Salesforce SFX Support Case: Asset = University of Massachusetts SFX; Affected Environment - Production Environment;​ Priority = System-Component Down; Database Collection = SFX Down; Title = SFX Down; Description = Provide your name, name of institution, a phone number where you can be reached, say that SFX is the product, and describe ​the problem. ​ E-mail 1 = dbhelp@library.umass.edu. ​ Submit.+          * Salesforce SFX Support Case: Asset = University of Massachusetts SFX; Affected Environment - Production Environment;​ Priority = System-Component Down; Database Collection = SFX Down; Title = SFX Down; Description = Provide your name, a phone number where you can be reached, say that "SFX hosted" ​is the product, and that our server is SFX NA05. Describe ​the problem, including exact error messages and any relevant details.  E-mail 1 = dbhelp@library.umass.edu. ​ Submit.
    * **If you do not have access to Salesforce, send an email to 24x7hub@exlibrisgroup.com** Use subject line "SFX System-Component Down". Provide your name, name of institution,​ a phone number where you can be reached, say that "SFX hosted"​ is the product, and that our server is SFX NA05. Describe the problem, including exact error messages and any relevant details.    * **If you do not have access to Salesforce, send an email to 24x7hub@exlibrisgroup.com** Use subject line "SFX System-Component Down". Provide your name, name of institution,​ a phone number where you can be reached, say that "SFX hosted"​ is the product, and that our server is SFX NA05. Describe the problem, including exact error messages and any relevant details.
    * **Call ExLibris**: If you don't get a response to your support case within an hour, call the ExLibris 24/7 Hub, explaining which components of SFX are down and provide the number of your support case.  1-877-445-5693.    * **Call ExLibris**: If you don't get a response to your support case within an hour, call the ExLibris 24/7 Hub, explaining which components of SFX are down and provide the number of your support case.  1-877-445-5693.
sfx_down.txt · Last modified: 2018/04/23 10:43 by cknapp
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