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| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
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sfx_routine_maintenance [2019/02/13 21:21] cknapp [Notes for Public View on SFX Menu] |
sfx_routine_maintenance [2019/02/13 21:24] cknapp [Support Cases] |
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| ==== Object Portfolio Edit Notes ==== | ==== Object Portfolio Edit Notes ==== | ||
| - | Add a General Note in the object portfolio edit screen if it will be helpful to users. Example: " Content may not yet be available." Add an internal note if appropriate. | + | Add a General Note in the object portfolio edit screen if it will be helpful to users. Example: " Content may not yet be available." Add an internal note if appropriate. Here are formats used. |
| * General Note fields. Use these notes: | * General Note fields. Use these notes: | ||
| * Current issues may not be available. | * Current issues may not be available. | ||
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| Add cknapp@library.umass.edu to support case "Additional emails" section if you would like Catherine to track the case. | Add cknapp@library.umass.edu to support case "Additional emails" section if you would like Catherine to track the case. | ||
| As of 2016, dbhelpers are focusing on getting articles to patrons, not reporting metadata problems unless it is worth the time. General guidelines (with plenty of exceptions): | As of 2016, dbhelpers are focusing on getting articles to patrons, not reporting metadata problems unless it is worth the time. General guidelines (with plenty of exceptions): | ||
| - | * Report to SFX: Problems with linking (not metadata), SFX functionality, requests to update a target, questions about platform changes and targets, etc. ExLibris is often not interested in metadata problems because they are relying on publisher/vendor data to inform targets. The exception is individual subscriptions, especially in the MISCELLANEOUS EJOURNALS or Highwire targets. Do not report metadata problems for databases or NERL targets (contact publisher or NERL to request they send updated files to ExLibris). For journal packages, use best judgement. | + | * Report to SFX: Problems with linking (not metadata), SFX functionality, requests to update a target, questions about platform changes and targets, etc. ExLibris is often not interested in metadata problems because they are relying on publisher/vendor data to inform targets. The exception is individual subscriptions, especially in the MISCELLANEOUS EJOURNALS or association targets like Highwire. Do not report metadata problems for databases or NERL targets (contact publisher or NERL to request they send updated files to ExLibris). For journal packages, use best judgement. |
| - | * Report to publisher/vendor: Important metadata problems, problems with web sites or title lists, etc. | + | * Report to publisher/vendor: Important metadata problems (not single article, supplement, or issue), problems with web sites or title lists, etc. |
