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special_processing_requests_priorities [2017/01/18 14:34] skrash |
special_processing_requests_priorities [2017/07/28 15:22] skrash |
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| IRM accepts requests for special projects on a routine basis. | IRM accepts requests for special projects on a routine basis. | ||
| - | Project requests should be submitted through the LibWire ticket system, specifically as an Aleph or Discovery help ticket. | + | Project requests should be submitted through the LibWire ticket system, specifically as an [[http://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27&action=Create&FormID=7|Aleph Help Form]] or [[http://intranet.library.umass.edu/intranet/SupportDesk/view.cfm?MenuID=27&action=Create&FormID=7|LibWire Discovery Systems Help Form]]. |
| Once a ticket is opened, it is reviewed by IRM leadership for prioritization and assigned to an IRM staffer as appropriate. | Once a ticket is opened, it is reviewed by IRM leadership for prioritization and assigned to an IRM staffer as appropriate. | ||
| - | Materials should not be brought directly to IRM. Once a ticket is assigned, IRM will coordinate movement of materials is this is necessary to process the request. | + | Materials should not be brought directly to IRM. Once a ticket is assigned, IRM will coordinate movement of materials if this is necessary to process the request. |
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