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special_processing_requests_priorities [2017/07/28 11:22]
skrash
special_processing_requests_priorities [2017/07/28 11:23] (current)
skrash
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 IRM accepts requests for special projects on a routine basis. ​ IRM accepts requests for special projects on a routine basis. ​
  
-Project requests should be submitted through the LibWire ticket system, specifically as an [[http://​intranet.library.umass.edu/​intranet/​SupportDesk/​view.cfm?​MenuID=27&​action=Create&​FormID=7|Aleph Help Form]] or [[http://​intranet.library.umass.edu/​intranet/​SupportDesk/​view.cfm?​MenuID=27&​action=Create&​FormID=7|LibWire ​Discovery Systems Help Form]]. ​+Project requests should be submitted through the LibWire ticket system, specifically as an [[http://​intranet.library.umass.edu/​intranet/​SupportDesk/​view.cfm?​MenuID=27&​action=Create&​FormID=7|Aleph Help Form]] or [[http://​intranet.library.umass.edu/​intranet/​SupportDesk/​view.cfm?​MenuID=27&​action=Create&​FormID=7|Discovery Systems Help Form]]. ​
  
 Once a ticket is opened, it is reviewed by IRM leadership for prioritization and assigned to an IRM staffer as appropriate. ​ Once a ticket is opened, it is reviewed by IRM leadership for prioritization and assigned to an IRM staffer as appropriate. ​
special_processing_requests_priorities.txt · Last modified: 2017/07/28 11:23 by skrash
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