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reporting_access_problems_with_electronic_resources [2014/01/30 19:29] cturner created |
reporting_access_problems_with_electronic_resources [2018/04/05 14:05] sstangroom |
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| **Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals, e-books, streaming files, databases, etc.) | **Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals, e-books, streaming files, databases, etc.) | ||
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| - | **How to report:** send email to DBHelp@library.umass.edu | + | **How to report:** send email to [[DBHelp@library.umass.edu]] |
| **Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: | **Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: | ||
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| * Ultimately improves the users’ experience with connecting to our electronic collections | * Ultimately improves the users’ experience with connecting to our electronic collections | ||
| - | Coverage, BUT we'll respond to reports submitted at ANY time: | + | **Coverage**, BUT //we'll respond to reports submitted at ANY time//: |
| * Mondays - Fridays, 9:00-ish - 5:00-ish, including holidays when library is open | * Mondays - Fridays, 9:00-ish - 5:00-ish, including holidays when library is open | ||
| - | * Scott Stangroom, Heather Deirdre, Christine Turner cover specific days and others sick/vacation/leave time | + | * Pete Smith, Nancy Washburn, Judy Rohan, Scott Stangroom, cover specific days and serve as backup when others are away from the office. |
| * See dbhelp coverage calendar on Libwire/Calendars & Meeting Rooms/ Staff calendar: dbhelp - http://intranet.library.umass.edu/intranet/eventscalendar/calendar_view.cfm?MenuID=9&CategoryID=34&view=mo&tabidx=1 | * See dbhelp coverage calendar on Libwire/Calendars & Meeting Rooms/ Staff calendar: dbhelp - http://intranet.library.umass.edu/intranet/eventscalendar/calendar_view.cfm?MenuID=9&CategoryID=34&view=mo&tabidx=1 | ||
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| + | --- //[[stangroom@library.umass.edu|Primary contact: Scott Stangroom]]// | ||
