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reporting_access_problems_with_electronic_resources [2018/04/05 14:05] sstangroom |
reporting_access_problems_with_electronic_resources [2019/06/10 12:17] jmulvaney |
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**Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals, e-books, streaming files, databases, etc.) | **Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals, e-books, streaming files, databases, etc.) | ||
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- | **How to report:** send email to [[DBHelp@library.umass.edu]] | + | **How to report:** send email to [[dbhelp@umass.libanswers.com]] |
**Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: | **Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: | ||
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**Coverage**, BUT //we'll respond to reports submitted at ANY time//: | **Coverage**, BUT //we'll respond to reports submitted at ANY time//: | ||
* Mondays - Fridays, 9:00-ish - 5:00-ish, including holidays when library is open | * Mondays - Fridays, 9:00-ish - 5:00-ish, including holidays when library is open | ||
- | * Pete Smith, Nancy Washburn, Judy Rohan, Scott Stangroom, cover specific days and serve as backup when others are away from the office. | + | * Nancy Washburn, Judy Rohan, Scott Stangroom, cover specific days and serve as backup for each other. |
* See dbhelp coverage calendar on Libwire/Calendars & Meeting Rooms/ Staff calendar: dbhelp - http://intranet.library.umass.edu/intranet/eventscalendar/calendar_view.cfm?MenuID=9&CategoryID=34&view=mo&tabidx=1 | * See dbhelp coverage calendar on Libwire/Calendars & Meeting Rooms/ Staff calendar: dbhelp - http://intranet.library.umass.edu/intranet/eventscalendar/calendar_view.cfm?MenuID=9&CategoryID=34&view=mo&tabidx=1 | ||