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reporting_access_problems_with_electronic_resources [2018/12/18 15:30] sstangroom |
reporting_access_problems_with_electronic_resources [2019/06/10 12:17] (current) jmulvaney |
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**Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals, e-books, streaming files, databases, etc.) | **Who:** Service points staff or patrons experiencing access or performance problems with electronic content (e-journals, e-books, streaming files, databases, etc.) | ||
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- | **How to report:** send email to [[DBHelp@library.umass.edu]] | + | **How to report:** send email to [[dbhelp@umass.libanswers.com]] |
**Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: | **Information to include** from service points staff or patron for e-resources staff. If you are receiving a report from a patron, please ask them to send us this information: |