Libraries

Student Assistant, W.E.B. Du Bois Library Learning Commons

Student Assistant, W.E.B. Du Bois Library Learning Commons

~15 hrs./week.  – $15.50

Schedule:

M: 8am-11am, 2pm-5pm, 8pm-11pm

T: 12:30pm – 3:30pm, 8pm-11pm

W: 7pm-11pm

T: 12pm-3pm, 3pm-7pm

F: 8-11am

S: 10am-1:30pm

S: 3pm-7pm, 7pm -11pm:

Learning Commons Student Assistant

The Learning Commons in the UMass Amherst W.E.B. Du Bois Library seeks students with excellent communication, customer service, and problem-solving skills to join our team. The Learning Commons supports various UMass populations in a user-centered environment with a strong commitment to diversity, equity, and social justice.

As part of the Learning Commons team, students will gain valuable skills working with UMass Amherst Libraries staff in a dynamic, engaging environment. This is a public-facing position at a service desk in a high-traffic area of the library.

 

Minimum Qualifications:

  • Experience and/or interest in providing exceptional customer service
  • Strong face-to-face communication skills
  • Ability to adapt to a changing environment and to ‘think on your feet’
  • Ability to work both collaboratively and independently, seeking guidance from full-time staff as needed
  • Proficiency with computer hardware/software, including Microsoft Office and Google Docs

 

Preferred Qualifications:

  • Knowledge of the UMass campus and available on-campus services
  • Familiarity with printers, scanners, and copiers
  • Familiarity with library databases

 

Examples of Duties and Responsibilities:

  • Assist patrons with questions about the Learning Commons, library services and collections, and the campus under the guidance and supervision of Learning Commons Supervisors
  • Process loans for library materials
  • Answer questions, troubleshoot, and resolve minor technical issues related to computers, printers, copiers, UCard machines, scanners, and microform readers
  • Maintain cleanliness within the Learning Commons
  • Other duties as assigned

To Apply:
Click the Application button below.

For questions, email Library Student Jobs at stujobs@umass.edu.