Circulation Desk Student Assistant, Science & Engineering Library (SEL)
SEL Circulation Desk Student Assistant
Job Description:
The students who staff the Service Desk serve as representatives for the libraries. They provide customer service to students, staff, and the general public, assisting them with a variety of tasks. They re-shelve library materials in the stacks and shelf-read.
We are seeking candidates who appreciate a working environment that allows them to be an independent, self-starter.
Job Duties:
- Working at a public service desk;
- Checking materials out to patrons;
- Checking returned materials in;
- Answer questions regarding circulation and the library in general or referring them to the appropriate person;
- Assist patrons with the use of copiers, printer, and scanner;
- Assist patrons on how to use the online catalog for finding, requesting, or renewing specific items from the catalog;
- Sorting materials and making book trucks to be re-shelved;
- Shelf reading;
- Shelving materials;
- Assisting with projects as needed.
- General maintenance and cleaning of publicly used areas
Requirements:
- Fluency in English language, both in speaking and comprehension
- Excellent in-person and telephone customer service skills
- Basic computer and clerical skills
- Reliability and punctuality
- Helpful attitude
- Attention to detail and ability to multitask
- Ability to lift at least 20 pounds
20-30 hours per week; $15 per hour
To Apply:
Click the Application button below.
For questions, email Library Ally Roberts at alexandrearo@umass.edu and Imane Green at imanegreen@umass.edu.