Instructions for reporting SFX failures to ExLibris and the UMass Libraries community. When any SFX component affecting end-users is not functioning, including the A-Z list or SFX menus, there are specific reporting procedures.
Diagnosis: When SFX is down, UMLinks to electronic resources do not function, the ejournals A-Z list is unavailable, databases may be searched directly, UMA WorldCat and the Five College Catalog are available, but menus linking to electronic resources will not display.
Ex Libris promises to reply within an hour, so call or email Ex Libris if they have not responded. For more information, see the ExLibris 24×7 Down System Support FAQ at W:\DEPARTMENTAL_FOLDERS\Acquisitions\SFX_Project\Version_4_Manuals.
When ExLibris notifies us that SFX has resumed functioning and it is so, send an email notifying firstname.lastname@example.org and a Web Help Request to remove Library homepage message.
Note: UMass production alias: umass