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License Violation Procedures

When provided with evidence or notification from publisher that someone is excessively or systematically downloading licensed content through the UMass Amherst network, collect as much information as possible and report it to with the subject line “Library proxy abuse.”

Collecting Information about Systematic Downloading:

The violation may be occurring from off-campus or on. If the incident is local (on-campus), report this in your abuse email, as well as the timestamp of the incident and the IP address where it's coming from.

If the abuse is coming from off-campus, the IP address will be that of the proxy server -

  • Get the time of the incident from the vendor
  • Review the proxy logfile. Logfile is visible in web admin for current day only
  • To acces UNIX side saved logs:
    1. Login and change to logs directory e.g. cd logs
    2. View available logs e.g. ls
    3. Saved logs have timestamp of date/time they were saved in filename.
    4. Use UNIX commands to search entries in log to find offending username, below is one way using the more command
      • more filename opens file
      • /20110605:02 goes to that text string timestamp forward in the file
      • h will display a help file of commands
      • q will quit you out of the more function
    5. If using Putty, you can right click on header to copy screen to Clipboard
    6. Alternatively use psftp to ftp the entire logfile to your PC
  • Collect UMass NetID of offender and timestamp from log.

OIT's Workflow for Abuse Reports (7/20/11):

n.b. “label” in the above refers to the email subject line

Primary contact: Christine Turner

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